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A well-organized, logical progression with a clear and concise writing style
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Easy-to-follow examples that bridge all sectors of the health industry
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Effective use of examples, illustrations, and case studies to elucidate complex topics
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Exercises at the end of each chapter to reinforce key concepts
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Coverage of statistical process control (SPC) with in-depth examples of its application in service industries
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Discussions on SPC are straightforward, easy-to-read, and include real-life examples to which readers can relate
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Discusses innovative applications of statistical process control using Group charts and Target charts
